Discovery Phase Samples

As-Is Process Diagram that maps the end-to-end flows for acquiring and activating product subscriptions across multiple channels.

Page Flow Diagrams of the proposed to-be experience for activating a service; includes visual comparison of proposed to current as-is experience in order to highlight UX solutions.

As-Is Workflow Analysis for an online transactional system that has significant UX roadblocks and issues that are highlighted.

As-is Task Analysis of user roles and user permissions when compared across existing related workflows.

Detailed Chart that summarizes research and subsequent categorization of all product acquistion pathways and their key attributes.

Affinity Map of all content types inventoried on an agency intranet after several rounds of card sorting by stakeholders.

Personas and their related key scenarios/intentions developed in a mini-format for a non-profit agency in North America.

Web Content and Publishing Inventory for a foundation with rich content in a publishing environment that includes both highly dynamic and static content.

Detailed Analysis for "Articles" CMS Component using the Metatorial Analysis and Planning System (MAPS) while an IA at Chase Bobko.