Typical Deliverables
  • As-is analysis
  • Customer interviews
  • Requirements definition
  • Functional specifications
  • User stories
  • Flow diagrams
  • Personas
  • Site maps & navigation
  • Wireframes & mockups
  • Taxonomy development
  • Data mapping
  • Usability validation
  • Presentations

Note:
Samples have been "scrubbed" to obscure identity of clients.

Portfolio of Project Samples

Samples are organized according to project phases.

 Adapted from a presentation by Nick Finck at InfoCamp Seattle 2010. 

  • Discovery: Discovery seeks to understand issues and opportunities from the perspective of business owners and customers. It includes analysis of existing systems, customer and business stakeholder interviews, and a deep-dive into understanding the business itself. 
  • Planning: Planning includes defining requirements based on both business and customer needs. It seeks to help all stakeholders to priortize needs and develop requirements and/or user stories. Initial UX design concepts are explored.
  • Design: UX design includes building user flow diagrams, site maps, wireframes, and defining interactive models in conjunction with developers to assure proof of concept in terms of development constraints. Functional specifications may be created for developers.
  • Build: Development begins with a negotiated agreement with key stakeholders for what is to be built. This phase also includes content development, review, and localization—as well as UX collaboration with developers regarding necessary changes.
  • Evaluate: Evaluation occurs throughout a project to ensure project goals are being met. Both qualitative and quantitative data regarding both business and customer needs are important.